Challenge
With over 6,000 incoming support emails a month, providing optimal replies in a timely manner is a constant, resource intensive, struggle.
Result
By automating spam detection, email classification and forwarding the agents we enabled the support team to focus on actually responding to queries which dramatically decreases ticket response time and improved customer experience without increasing headcount.
- -76% decrease in ticket response time
- 96% spam correctly detected
- 98% emails correctly classified and forwarded